Support

I purchased a subscription but it's not working

If your purchase didn't go through or Premium features aren't unlocking:

• Make sure you're signed in to the App Store with the Apple ID you used to purchase
• Open Kaeru and go to Settings > Your Plan, then tap Restore Purchases
• Check your internet connection and try again
• Restart the app and try the purchase again

If the issue persists, email us at support@kaeruapp.net and we'll help resolve it.

How do I manage or cancel my subscription?

Kaeru subscriptions are managed through Apple:

• Open the Settings app on your iPhone or iPad
• Tap your name at the top
• Tap Subscriptions
• Select Kaeru to manage, change plan, or cancel

You can also manage subscriptions at apps.apple.com/account/subscriptions.

How do I request a refund?

All purchases are processed by Apple. To request a refund, visit Apple's Report a Problem page and select your Kaeru purchase.

How accurate are AI calorie estimates?

AI estimates are approximate and based on typical serving sizes. You can always edit the calorie value after an estimate is provided. For medical diets, please consult nutritional labels and a healthcare professional.

How does Apple Health integration work?

Kaeru can read your active and basal energy from Apple Health and write dietary energy (your food entries). To enable this, grant Kaeru access when prompted, or go to Settings > Health > Data Access & Devices > Kaeru.

How do I delete my data?

All your data is stored locally on your device. To delete it:

• Delete the app to remove all Kaeru data
• Health data can be managed in Settings > Health > Data Access & Devices

We do not store any personal data on external servers.