Support

I purchased a subscription but it's not working

If your purchase didn't go through or Premium features aren't unlocking:

• Make sure you're signed in to the App Store with the Apple ID you used to purchase
• Open Kaeru and go to Settings > Your Plan, then tap Restore Purchases
• Check your internet connection and try again
• Restart the app and try the purchase again

If the issue persists, email us at support@kaeruapp.net and we'll help resolve it.

How do I manage or cancel my subscription?

Kaeru subscriptions are managed through Apple:

• Open the Settings app on your iPhone or iPad
• Tap your name at the top
• Tap Subscriptions
• Select Kaeru to manage, change plan, or cancel

You can also manage subscriptions at apps.apple.com/account/subscriptions.

How do I request a refund?

All purchases are processed by Apple. To request a refund, visit Apple's Report a Problem page and select your Kaeru purchase.

How accurate are AI calorie estimates?

AI estimates are approximate and based on typical serving sizes. You can always edit the calorie value after an estimate is provided. For medical diets, please consult nutritional labels and a healthcare professional.

How does Apple Health integration work?

Each permission is optional. Kaeru can read workouts and active and basal energy; dietary energy, carbohydrates, fiber, sugar, protein, total fat, sodium, and cholesterol; and date of birth, biological sex, weight, and height. It can write those nutrition values and, when you enable the corresponding settings, weight and height. To review or change access, go to Settings > Health > Data Access & Devices > Kaeru.

How do I delete my data?

Deleting Kaeru removes local Core Data and queued entries from that device, but it does not immediately remove every service or third-party record:

• Delete the app to remove its local food history, queued entries, settings, and caches
• Keychain identifiers can survive app deletion and reinstallation
• Health data can be managed in Settings > Health > Data Access & Devices

Some service records already processed by Kaeru, AI-provider records, attribution records, and backups follow separate retention and deletion rules. See the data deletion instructions and privacy policy for details.